Form templates

Support Request Form Template

Collect clear support details so your team can triage and respond faster.

Create a Heapform endpoint

Request Forms

How to use this template

Use this template for customer support, IT help, bug intake, and service requests.

  1. 1Create the endpointCreate a support request form in Heapform and copy the form slug.
  2. 2Paste the slugReplace YOUR_FORM_SLUG in the action URL so submissions reach the right form.
  3. 3Publish and testAdd the HTML to your site, send one test submission, and confirm it appears in Heapform.

Fields included

  • NameText
  • EmailEmail
  • Issue typeSelect
  • PrioritySelect
  • DetailsTextarea

Rendered HTML

FAQ

Common questions

A few practical notes before you paste this template into your site.

Ready to make it live?

Create your endpoint, paste the form code, and receive submissions in Heapform.

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